Our Customer Service is ready to assist you.

While contacting us, we would like to also recommend you to check our General Terms & Conditions and our FAQ – Frequently Asked Questions, where you might find answers to your questions.

You can contact us either via live chat (if we are online – right bottom corner of this website) or via following contact form. We will respond to your query within 24 hours.

Frequently Asked Questions

Please read our FAQ before sending us a message:

How can I order?

You can order easily on this website. This website is regular online store and is very similar to any big online stores such as Amazon for example. Following is step by step instruction:

  • add desired product and its requested quantity to the CART (click on ADD TO CART button).
  • once you have added all desired products to the cart, then go to the CART (click on the cart symbol in the right upper corner of this website).
  • check all products in the cart and total price including shipping costs if all is OK with you.
  • click PROCEED TO CHECKOUT button
  • fill in all necessary details such as your full name, address, email, phone No. etc.
  • choose payment method, how you want to pay your order.
  • tick your approval with terms and conditions with click on the box beside “I’ve read and accept the terms & conditions” sentence.
  • click PLACE ORDER button.
We will process the order immediately after we receive your payment.
How you ship my order?

We ship all orders via Thailand Post as registered airmail package. The delivery to your delivery address is made by your national local post office.

How long it takes for delivery of my order?

Delivery usualy takes approximately 15 days from Thailand, but should not take more then 20 working days.

When you will ship my order?

We process all orders immediately after we receive the payment. The orders are processed by “First In – First Out” method. It usualy does not take longer then 24 hours, so the order is usualy shipped the next working day.

To which countries do you ship?

We ship worldwide. We do not have any specific limitation from our side. We ship to all countries, which are served by postal service. The only exception is Germany, where we can not ship any pharmaceutical products  anymore, due to the very strict customs regulations.

Can I track & trace my order online?

Yes, you can track your package with your order online. You can do it either in our tracking application here, or on the website of Thailand Post, or on the respective website of your national postal service company – for example USPS here. You can also track your shipment on the website of Universal Postal Union here. We will provide you with the shipment number immediately after your order is shipped under which you can track your shipment.

How much will I pay for shipping?

Shipping is based on the weight tarrif of Thailand Post and is calculated automaticaly based on the total weight of the order. Many products are granted with free shipping and if so, it is specificaly mentioned at each product page. You can see the total shipping costs in your cart and at the checkout.

What should I do if I not get the shipment within 20 working days?

We recommend to contact your local post office with the shipment number. You can find the shipment number in our confirmation email that your order was completed and shipped. If your local post office will be not able to tell you the actual status of your shipment and its delivery date, then please contact us immediately via contact form here. Please mention your order number in your message. We will make claim of delivery with the carrier – Thailand Post – immediately and will make sure that your package is delivered as quickly as possible.

Will my order be shipped in a discreet package?

Yes of course! All orders are packed discreetly. The items cannot be identified from the packaging. For your privacy, we do not include our company name or logo on the outside of the package. Shipper on the box is a private person.

In which currency are prices on Thailand Pharmacy?

Prices on ThailandPharmacy.net are displayed and charged in EUR currency by default. Exchange rates between EUR and your local currency are available online at XE.COM. XE.COM is renowned exchange rates company with fair exchange rates.

How can I pay my order?
You can pay your order online with following payment methods:
  • Bank transfer – bank transfer to our European bank account – SEPA payment within EU is free of charge
  • UK Bank transfer – bank transfer to our British bank account – GBP or EUR payment within UK is free of charge
  • Bitcoin – quick online payment with Bitcoin to our Bitcoin wallet, special discount of 5%
  • CoinPayments – pay online with Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Dash (DASH), Ethereum (ETH), Monero (XMR), Ripple (XRP), Tron (TRX), Neo (NEO), Dogecoin (DOGE), Namecoin (NMC), Peercoin (PPC), CPS Coin (CPS), BNB Coin (BNB), Vertcoin (VTC), Verge (XVG), ZCash (ZEC), PIVX (PIVX), Waves (WAVES), Horizen (ZEN) and USD/C (USDC) via CoinPayments, special discount of 5%
  • Western Union – payment via Western Union (from certain countries possibility of payment with credit card)
Is it possible to pay my order with Bitcoin?

Yes, it is possible to pay with your Bitcoins and you are very welcomed to use Bitcoin as payment method. Bitcoin is our preffered payment method. You can pay either directly to our wallet or via CoinPayments.net payment gateway. Both options you can find at the checkout page. If you will pay with Bitcoin we will provide you with additional special discount of 5%!

What cryptocurrencies besides Bitcoin do you accept?

Besides Bitcoin we also accept payments in Bitcoin Cash (BCH), Litecoin (LTC), Dash (DASH), Ethereum (ETH), Monero (XMR), Ripple (XRP), Tron (TRX), Neo (NEO), Dogecoin (DOGE), Namecoin (NMC), Peercoin (PPC), CPS Coin (CPS), BNB Coin (BNB), Vertcoin (VTC), Verge (XVG), ZCash (ZEC), PIVX (PIVX), Waves (WAVES), Horizen (ZEN) and USD/C (USDC). Payments are processed via CoinPayments.net payment gateway. If you will pay with Bitcoin or other digital currency we will provide you additional special discount of 5%!

Is it possible to pay my order via PayPal?

No, unfortunately it is not possible to pay via PayPal as it is against PayPal policies to accept payments for medicine and herbal products which are part of products which we sell. PayPal has very strict policy towards pharmaceuticals and herbals and does not accept any payments for this type of products.

Can I pay via bank transfer?

Yes, you can send us your payment as bank transfer to one of our bank accounts in either European Union or Thailand or Great Britain (for customers residing in the UK). You will receive the full instructions and bank account numbers via email together with the order confirmation.

Can I pay via SEPA payment?

Yes, you can send us your SEPA payment to our IBAN bank account in European Union. Choose payment method “Bank transfer” and you will receive the full instructions and bank account number via email together with the order confirmation.

Can I pay with my credit card or debit card in your store?

No, unfortunately it is not possible to process any credit card payments directly on our website at the moment due to the recent policy change of VISA, Mastercard and other card companies. From some countries you can use credit card or debit card to send payment via Western Union or MoneyGram. You can also use your credit card or debit card for purchase of Bitcoins or other cryptocurrencies which we accept.  For example Coinbase allows you to buy Bitcoin with a credit or debit card.

Can I pay with my VISA, MasterCard, Diners Club, Amex or Discover card in your store?

No, unfortunately it is not possible because online sales of pharmaceutical and herbal products which we also sell has been banned recently on these cards. However you can still use your VISA, MasterCard, Diners Club, American Express or Discover card to purchase the Bitcoins or other cryptocurrencies which we accept. For example Coinbase allows you to buy Bitcoin with a credit or debit card.

How do I pay with Bitcoin?

First of all, Bitcoin is a highly secure way of making payments to us. It is probably the most secure payment method of all methods as your details are protected. Also it is very fast, so it means that any order paid with a Bitcoin is shipped quickly. If you will pay with Bitcoin we will provide you with additional special discount of 5%! Coinbase allows you to buy Bitcoin with a credit or debit card. Please click here for your easy guide on how to get Bitcoin to be able to pay us.

I don't have a Bitcoin wallet or the necessary funds in Bitcoin, what should I do?

Coinbase allows you to buy Bitcoin with a credit or debit card. You can also try searching for a Bitcoin ATM/Kiosk in your area where you live. There are other services available that simplify one-time Bitcoin transactions and funding wallets by other methods – please click here for detailed guide on how to get Bitcoin to be able to pay us. Do not miss the chance for additional discount!

Is your website and shopping on it secure?

Yes, our website is secure and therefore shopping on it is secure as well. We use encrypted and secured protocol HTTPS, using SSL certificate RapidSSL from GeoTrust. All data exchanged between our servers and your computer are encrypted and nobody is able to read or steal the data for further use. Moreover all online payment transactions for your shopping are processed outside of our servers by secured systems of the payment gateway and the bank system which are all regulated by the national bank.

Can I get discount if I buy larger quantity?

Yes, of course. We offer very nice discounts from 5 to 30% based on the ordered quantity. Every product has got its specific discounts and you can easily find them at each product page. All discounts are calculated automaticaly in the cart and at the checkout. We also offer seasonal discounts and other special discounts to our regular customers and newsletter subscribers. Plus if you will pay with Bitcoin or other digital currency you will receive additional special discount of 5%.

Are your products original and genuine?

All of our products are 100% original genuine products as described and showed on the product pages. All products are purchased directly from official and only manufacturers or distributors in Thailand. We do not sell generic (unless specificaly described), fake or counterfied products!

Are your products approved and certified?

Manufacturers and importers who produce or import food supplements, cosmetics, herbal products and pharmaceutical products to market in Thailand must be approved and certified by Thai FDA. Also many products have got additional certificates such as GMP, HALAL or other specific certificates. Such additional certificates are mentioned at the product page of each product.

Do you have any loyality / rewards program?

Yes, we have loyality program. We highly value long term and returning customers. Therefore ThailandPharmacy.net provides its registered regular customers reward points, which can be later used as partial payment for any future orders (in a way of discount deducted from the total amount of the order). Reward points has got following simple conditions:

  • customer must be registered and logged in, to be able to receive or spent reward points
  • customer receives 1 point for every 1 EUR spent on ThailandPharmacy.net
  • customer will receive discount of 5 cents (0.05 EUR) for every 1 point (Example: 100 points = discount of 5 EUR)
  • each reward point is valid for 365 days
  • customer will receive reminder email 30 days before expiry of specific points
  • amount of reward points and its history can be seen at My account Dashboard
  • if there are reward points on the account, customer is offered respective discount in exchange for reward points at the cart as well as at the checkout
  • customer can choose how many points should be spent for any specific order
  • reward point’s value is then deducted from the total value of the order as discount
  • reward points can not be exchanged for cash and can be only used on ThailandPharmacy.net store
In which language can I communicate with Thailand Pharmacy?

You can communicate with us in English, Thai language. Both in written and verbal communication.

Send us an email